Testing Criteria

Each mobile phone or device sold should match the make and model in the Order and meet the following conditions: All accessories and chargers should be sent with all devices apart from mobile phones, only mobile phones which are new should be sent with in complete with all accessories.

Working (Full List Price)

Power on and off
Fully functional/operational
All features must be in good working order
Have a working LCD/touch screen that is in tact
Include the battery enclosed within the phone casing
No liquid or physical damage
No significant damage - by way of example only, damage classed as significant includes (but is not limited to) broken or cracked LCD screens; camera function not working or camera damage; buttons missing from the phone or other keypad damage; scratches, cracks or dents; snapped hinges; charger port not working; microphone damage; earpiece damage; or software which is faulty or defective.
Scratches must not be visible from arms length, with regards to smartphones, there must be no scratches upon the screen/display.
Not be reported as lost or stolen
Not be barred/PIN locked or user password locked
Must appear in our online guide
Must Be of UK or GSM European specification
We may offer a revised price if your device is locked to a particular operator/network
- Must not show signs of repair or attempted repair

Non-Working (reduced list price)

Include the battery
No significant damage
Should not be crushed or in pieces
Badly damaged casing
No battery
Broken/missing aerial
Faulty keypad
SIM Gate broken or missing
Memory card holder broken or missing
Pin locked
Must not be crushed or broken
Must not be B.E.R (Beyond Economical Repair)
We may offer a revised price if your device is locked to a particular operator/network
- Must not show signs of repair or attempted repair

Fails to meet Requirements (zero value)

Physically broken in more than one piece
Does not power up
Broken/Cracked/Snapped hinges
SIM glued in
Memory card glued in
Liquid ingress or water damage
Original operating system missing, corrupt or modified.
Bent circuit board
Not Genuine Product
Logged on the IMEI blacklist register**
Barred by a network**

Brand New

Brand new in box
Supplied in pristine condition
Complete with all accessories
Never Used
Zero Usage Timers (both Data & Voice)
Pristine packaging
Nothing must be defaced
Device must be as per delivery from manufacturer, not opened and must be sealed
We may offer a revised price if your device is locked to a particular operator/network

The above lists are not exhaustive and we reserve the right to amend this list at any time. When we inspect or test your phone, we will not pay as much as the original, indicative value if we find that your phone does not comply with all these conditions.

We will remove all user passwords or PIN codes where present at a charge of £10. Where we are unable to remove passwords/PINs, you will be offered a reduced price.

If we need to re-test/re-evaluate your device for any reason, there will be a charge of £10 for each subsequent re-test.